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FAQs

  • Which payment methods do you accept?

    We accept all major credit and debit cards (including prepaid cards) from Visa, Mastercard, American Express and Maestro.

  • Do you ship to multiple addresses?

    Currently, we are unable to ship to multiple addresses however it is something we are working on.

  • Can I include a gift note in with my purchase?

    Currently, we are unable to add a personal message to your order however it is something we are working on.

  • Do you sell gift cards or e-vouchers?

    Currently, we do not offer gift vouchers however it is something we are working on.

  • Where is my confirmation/dispatch email?

    You will receive an order confirmation email within 24 hours of placing your order and a dispatch email within three working days. If neither appear, we advise you check your junk/spam folder before contacting us at customerservice@thelondoncandlestore.com

  • Which size candle should I choose? How long do they burn?

    To help you choose the correct size candle, we recommend you consider which room in your home, office or event space you’ll be burning the fragrance. For those of you scenting very large spaces we recommend placing multiple candles at various points around the room to ensure the scent is evenly diffused. We also recommend you burn each individual candle for a maximum of two to three hours at a time to reach optimum diffusion of the scent.

    Small Room
    Anya Smells 175g
    Burns for approx. 30hrs
    Cire Trudon 70g
    Burns for approx. 18-20hrs

    Small to medium size Room
    Cire Trudon 270g
    Fornasetti Profumi 300g
    Burns for approx. 55 - 60 hours

    Medium to large size room
    Cire Trudon 800g
    Fornasetti Profumi 900g
    Burns for approx. 120 hours

    Large room
    Cire Trudon 1.9kg
    Burns for approx. 200hrs
    Fornasetti Profumi 2.8kg
    Burns for approx. 300hrs

  • How do you use the candle for the first time and ongoing?

    When burning for the first time trim the wick to around 5mm and burn until the surface wax melts completely.

    Burn the candle for a maximum of two to three hours at a time to reach optimum diffusion of the scent.

    After blowing out the flame, if necessary centre the wick in the liquid wax.

    It is essential to cut the wick short before relighting the candle to avoid unnecessary smoke.

    Do not place the candle in a wind draught or directly on a wooden, glass or marble surface.

    Never leave a burning candle unattended.

    Never move or tip a burning a candle.

    Keep out of reach of children and animals.

    Please note that the flaking of the wax may happen if temperature varies. This does not affect the quality of the burn and will correct itself after the first burning.

  • Is the shipping packaging recyclable?

    Your product will arrive in our recyclable white gift boxes and protected by Hexcel which is designed to replace bubble with a 100% recyclable and biodegradable material. We seal everything with recyclable Kraft tape and use tissue paper which has been sourced from a sustainable forestry initiative.